We want you to be completely satisfied with your purchase. If you’re not, we’re here to help with a clear and fair returns process.

✅ 30-Day Return Guarantee

You may return items within 30 days of receiving your order for a refund or exchange, subject to the conditions below.

📦 Eligibility for Returns

To qualify for a return:

  • Items must be new, unused, unwashed, and in the original packaging.
  • You must provide a receipt or proof of purchase.
  • For defective items, we may request photos via email before approving the return.

💳 Refunds

  • Refunds are issued to the original payment method within 5–7 business days after we receive and inspect the returned item.
  • Shipping costs are non-refundable, unless the item is defective or incorrect.
  • If your return is rejected, we will notify you with the reason (e.g., item returned in unsaleable condition).

🔧 Faulty or Incorrect Items

If your item is:

  • Faulty (e.g., unraveled seams or holes prior to washing)
  • Wrongly described
  • Different from the sample shown

We will offer a full refund including shipping costs, or send a replacement with a pre-paid return label.

🚫 Non-Returnable Items

  • Sale or clearance items are non-refundable unless defective.
  • Coupons can only be used on new orders and cannot be applied retroactively.

🎁 Gift Returns

  • If marked as a  gift and shipped directly to you, you’ll receive a gift credit for the return value.
  • If the gift was sent to the giver first, the refund will be issued to them.

📮 Return Shipping

  • Customers are responsible for return shipping costs, unless the item is defective or incorrect.
  • If a refund is approved, return shipping costs may be deducted from the refund amount.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

⏳ Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account and contact your card provider.
  2. Contact your bank for processing delays.
  3. If unresolved, email us at [email protected].

🚚 Delivery Issues

  • We ship to the address provided at checkout. Please ensure it is accurate.
  • Orders returned due to incorrect address may be reshipped at your expense.
  • We cannot accommodate changes to product variants or addresses after dispatch.
  • Late delivery is not a valid reason for refund, though we strive to meet estimated delivery times.

📞 Contact Information

Bridge2list
Business Registration: 12816495
Business Address: 86 Shakespeare Rd, Luton LU4 0HS, United Kingdom
Support Number: +44 7867 997704
Email: [email protected]